If you are a new patient, you can upload any labs or referrals in the secure forms. You can email them to info@nutricarewellnessrd.com, however, note that email may not be secure your end.

Our practice uses a HIPAA compliant telehealth platform. We use reasonable and appropriate efforts to protect your Personal Health Information (PHI). We do use third-party software to conduct visits that is encrypted. To protect your own privacy, it is important that you are using secure internet and ideally use headphones (with a microphone) to limit the exposure of PHI. Examples of insecure internet would be using public internet at a coffee shop or using your internet at the workplace. The use of platforms such as Skype, Google Hangouts, FaceTime, Facebook Messenger is not secure and increases your risk for PHI disclosure. You may request to use the non-HIPAA compliant platforms with the understanding that they are not secure.

You may withhold or withdraw consent to telehealth at any time without affecting your right to future care. To withhold or withdraw, call (309)370-9931, email  info@nutricarewellnessrd.com, or inquire during a session.

1. Be an a quiet room and with no other distractions.
2. If an option, be in a room alone to safeguard any personal health information. The use of headphones with a microphone may be helpful.
3. Bring a pen and paper to take notes.
4. Sessions can be done on your cell phone; however, a big screen may be more helpful if your dietitian is going to screen share.
5. Click on the link a few minutes early to make sure you are on time for your session.
   

CHECK YOUR JUNK MAIL! After your initial appointment is confirmed, you will receive two secure forms to your email. They will come from NutriCare Wellness. These must be completed 48 hours after your appointment is confirmed and prior to your appointment so that we can have all the information we need to see you. Again, be sure to check your junk mail!

If you cannot find these emails anywhere, please send us a text or call the phone number to (309) 370-9931.

Changing your lifestyle is a process that cannot be accomplished in one visit. Here is what you can expect:
Initial session (1 hour): Getting to know each other. Assessment of needs and education. Creation of your customized nutrition plan — your wellness roadmap.

Follow up sessions (30 minutes – 1 hour): Evaluation of education and lifestyle changes. Goal reviewing and setting new goals may be set to continue to achieve your long-term health goal.

You will receive a link with a code in your email or text. There is NO software to download. Just click on the link from any browser and enter in the code. You will need to click the audio and video box to turn them on.

If you experience any issues you can call (309) 370-9931. Note that if the line is busy or the phone goes to voicemail, you can text your dietitian by replying to the automated text appointment reminder. If you don’t receive a response within 5 minutes, try calling again.

Meet with a registered dietitian nutritionist (RDN) from anywhere for virtual nutrition counseling. Enjoy this very flexible platform for virtual nutrition counseling by opting for phone appointments or using our HIPAA-certified telehealth platform to have a virtual face-to-face appointment.